Terms and Conditions

To ensure a safe, comfortable and enjoyable stay for all guests, the following terms and conditions apply. Failure to comply with these rules may result in cancellation of the stay or refusal of access to hotel facilities.

Guests are responsible for any damage caused to hotel equipment, fixtures or property during their stay. The hotel reserves the right to charge the full cost of repair or replacement.

1. General Hotel Rules

Guest rooms may only be used for their intended purpose unless prior authorization has been granted by the hotel.
Smoking is prohibited in guest rooms, non-smoking areas and any location where it may pose a fire risk.
Equipment and items provided in guest rooms are intended for registered guests only. Removing or taking hotel property outside the premises is prohibited.
Please do not move furniture, equipment or other hotel property from their designated locations without permission.
Please avoid excessive noise, including shouting, loud singing or other disruptive activities, in guest rooms and shared hotel areas.
In principle, the guest rooms accommodating same guests continuously for two or more nights shall not be cleaned during their period of stay. Such rooms, however, shall be cleaned once in six days to maintain cleanliness. Further, if cleaning of one or more of the guest rooms is deemed necessary by the hotel authorities, the guests occupying the room(s) shall not have a right to deny such room cleaning

2. Flexible reservation conditions

Flexible reservations must be guaranteed with a valid credit card. The cardholder must be one of the arriving guests. If this is not possible, an authorization form must be completed, signed and returned to the Reservations Department together with a copy of both sides of the card.
The credit card provided as a guarantee may be pre-authorized for an amount up to the total reservation value to verify the card and ensure sufficient funds. Pre-authorization is not a final payment and will be released according to the card-issuing bank’s procedures.
Cancellations must be made at least 48 hours before the expected arrival time. The standard check-in time is 2:00 PM local time on the day of arrival.
Cancellations made after the deadline or no-shows may be subject to a penalty equivalent to the first night’s accommodation charge.
The property’s contact details are available on the Location & Contact page and will also be included in your booking confirmation email.

3. Non-refundable reservation conditions

Reservations paid in full in advance are non-refundable unless otherwise stated at the time of booking.
For non-refundable reservations, 100% of the reservation amount will be charged to the guest’s credit card at the time of booking.
In the event of cancellation, modification or no-show, the full reservation amount will be charged as a cancellation penalty. No refund will be provided, and the reservation is considered final.

Sailing Winter Resort is a season of thoughtfully curated alpine experiences — adventure, wellbeing, culture and warm hospitality, composed around you.