Hotels and resorts in the Green Collection are pioneers of sustainable practices that protect nature and benefit local communities wherever they operate. Each hotel has attained at least one globally recognised certification, including EarthCheck, Green Growth 2050, Green Key, Green Globe or Green Seal. They take social and environmental...
The hospitality industry has undergone a seismic transformation over the last years. This period of change is set to continue through 2023, with shifts in demographics and technology, and the post-pandemic transition to a new normal all playing decisive roles. With clients around the world, we have seen these...
Just a few examples include: Either calling or emailing each guest with a personalized message after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference. Automated personalized guest communication is also a possibility, but requires a capable CRM system to be in...
